How far in advance can I reserve a bouncer or slide? How much lead time do you need?
Do you require a deposit? When is the payment due?
Do you have insurance?
Are you inspected by the state?
Do you deliver & setup?
Is there a delivery charge?
Can I pick the unit up?
What should we do to get ready for our inflatable rental?
What type of surface can the inflatables be setup on?
Can inflatables be setup indoors?
What are my responsibilities during the party?
How long can I keep the inflatable?
Can we keep the inflatable overnight?
How many kids can be in an inflatable bouncer at one time?
Are your units safe?
Cancellation Policy
Weather Policy
Is there a cleaning charge?
Do I receive a discount if I refer a friend?
How far in advance can I reserve a bouncer or slide? How much lead time do you need?
As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
Do you require a deposit? When is the payment due?
Yes, all reservations must be secured with a $50 deposit by debit or credit card to hold your reservation. Deposits are applied towards the balance of your reservation and are non-refundable (unless weather related, see “Weather Policy” below). Personal Checks are not accepted. Remainder balance must be paid before or at the time of delivery with cash, business check, debit or credit card
Do you have insurance?
Yes, Bounce Pro Rentals has a comprehensive insurance policy that covers all of our rental units. If your event needs "PROOF OF INSURANCE", we will be happy to supply you with the documentation. We also can add municipalities and organizations as an "ADDITIONAL INSURED" to our policy at no extra charge. Let us know when booking your event and we'll include the documents with your contract agreement.
Are you inspected by the state?
In Oklahoma, inflatables are considered to be amusement rides and we are held to the same standards as any other amusement ride operator. Our rental units have been inspected by the State Department of Labor Amusement Ride Division and all have passed inspections.
Do you deliver & setup?
Yes! We deliver and set-up ALL of our inflatable rentals. We setup at least 1/2 hr prior to your party. Setup takes approximately 30 minutes per each inflatable. At this time, we inspect the unit for cleanliness and safety and sanitize the equipment prior to the start of your party. When your party is over, we come back to take the inflatable down. This service is included in the rental cost.
Is there a delivery charge?
Most surrounding cities of Tulsa are free, but please call for current delivery charges.
Can I pick the unit up?
Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.
What should we do to get ready for our inflatable rental?
The first thing I like to tell people is, "measure." Make sure you know where you want your inflatable rental, and make sure there is enough room. Also, make sure your outside plug is working. That means, plug something in and test it. We need electricity within 100 feet maximum. The second thing is, mow your lawn the day before, not the same day or the morning. It will help keep the inflatable clean for your kids' enjoyment. Also, please make sure that your yard is clean, and free of debris...especially "doggie debris", sticks, and rocks. Remember, animals are not allowed in the inflatable, so please put them up during your party. Please turn off your sprinkler system before we arrive and for the duration of your party. Our Bounce Houses, Combo Units, and Obstacle Course are not made to be used wet. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What type of surface can the inflatables be setup on?
We can set up on most surfaces as long as it is level. Grass is best however we will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.
Can inflatables be setup indoors?
Yes, we can setup indoors with advance notice. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult MUST be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
Serving your needs is Bounce Pro Rentals first priority. Although a rental is normally 5 hours, we are flexible. If you would like to reserve a inflatable for an extended length of time we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.
Can we keep the inflatable overnight?
If you are having a night party you may be able to keep your inflatable rental overnight if the unit will be in a secure location to avoid damage. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. Additional charges will apply. Please call our office to discuss any delivery schedule issues.
How many kids can be in an inflatable bouncer at one time?
As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the use of the inflatable bouncer the safest is to separate big kids from little kids.
Are your units safe?
Yes! Your child's safety is our number one concern. We chose our units because of their safety features. They are constructed of the highest standard of industrial vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST!
This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.What is your cancellation policy?
You may cancel your reservation at least 7 days prior to your event and we will apply your deposit to one future rescheduling of your event. If you cancel your reservation within 7 days of your event date, your deposit is non-refundable and will not be transferred to any rescheduled reservation. The only exception to this policy is if the event is cancelled due to weather the day of the event (see “Weather Policy” below). Corporate party cancellations may be made up to 7 days prior to the event or full payment is required at the time of cancellation. Your full payment may be applied to another corporate event up to one (1) year from the date of the cancellation.
What is your weather policy?
We reserve the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecasted, we will contact you the morning on the day of your event and let you decide if you wish to cancel. In that case, you may cancel the event at no cost to you. If you tell us to deliver the equipment, you are responsible for the entire rental fee. No refunds will be issued after we deliver.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $100 to $500 will be required. Excessive cleaning includes spilled food, candy, drinks or the use of silly string.
Do I receive a discount if I refer a friend?
We offer a Refer-A-Friend Program where you receive a $10 discount on your next rental for each paying customer that you refer to us. Be sure your friend(s) mentions that they were referred by you when they make their reservation. You are unlimited to the number of discounts you can receive and they can be used on the same rental. For example, if you refer three (3) friends to us who book a reservation with us, you will get $30 off your next rental.
